According to industry sources, the future for web conferencing services in particular and unified communications, or UC (a rising buzzword -- look for it) in general has never been brighter than in 2011.
For example, TMCnet reports that web conferencing services are increasing in popularity and will continue to do so. And Larry Hettick, writing on Network World, mentions that many companies will need new architecture and infrastructure to support full UC (unified communications)
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